Dear guests,

At Oceana Rosarito Inn, taking care of our guests, employees, and customers’ value prevails as we face the difficult challenge of responding to the Coronavirus COVID-19.

As you know, we are in the customer service business and our current situation requires us all to take special care in terms of our usual activities and to enforce the latest hygiene and safety guidelines for the well-being of all.

Giving the impact of COVID-19 also changed the way we work, socialize and travel, and during the previous weeks, aligned with Federal recommendations we have been implementing the new policies, procedures, and practices to our Health and Safety Protocols.

Health and Safety measures include the following:

Employees:

• Special training to all staff members on techniques for infection prevention.

• Close supervision from area managers to ensure high-levels of personal hygiene.

• Security access checkpoints with digital thermometers in order to verify the health of each employee before entering to our facilities.

• Daily sanitization process of employees’ common areas such as lockers rooms, canteen, offices, workshops, warehouse, pantries, etc.

• Updated floor plans of employee’s canteens with lower capacity settings, readjusted operation schedules.

• Availability of face masks, gloves, and acrylic full-face shields for all employees and mandatory usage of such for all the departments (Security, front desk, housekeeping, public areas.

Guests and Customers:

• Temperature measuring stations available for guests and customers.

• Complimentary sanitizing gel or solution at the Reception counter

• Sanitization of credit card terminals, pens, and all items used between one guest and the other.

• Revised and adjusted cleaning procedures for housekeeping, ensuring reinforced sanitization of rooms at each check-out and check-in.

• Constant sanitization of public areas such as elevators, bathrooms, railings, etc.

Please know, your safety and well-being are our top priority.

We consider you a part of our family and would like to thank you in advance for having placed your trust in us to plan your future trips.

From every member of our great family at Oceana Rosarito Inn, we thank you for your preference and we look forward to welcome you in the near future.

The Management Team,

Oceana Rosarito Inn